Support Specialist
Landstar•Jacksonville, FL
•Onsite
About The Position
You will provide Tier 1 level technical assistance and customer service to agents, owner operators, employees, and customers for all supported applications. You will resolve tickets and calls to the help desk or route them to the appropriate area when necessary. You will use your listening skills to help you communicate effectively with users of all experience levels.
Requirements
- High School Diploma or GED
- 3 months of experience working with computers
- 6 months of customer service/support experience
Nice To Haves
- Help Desk Certified Professional certification
Responsibilities
- Serve as first point of contact for customers seeking technical assistance over the phone or email
- Resolve tickets and incidents by determining the best solution based on the issue and details provided by customers
- Perform remote troubleshooting using diagnostic techniques and pertinent questions
- Route incidents to the appropriate team for additional handling when necessary
- Walk the customer through the problem-solving process
- Record events, problems, and resolutions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
