Support Specialist
About The Position
The Support Specialist keeps the systems behind TEG's experiences running reliably across stores within a single assigned zone, specializing in one of two tracks. The Controls track covers game control systems: sensors, triggers, locks, automation, low-voltage wiring, networking, and the audio, video, and lighting that bring games to life. The Facilities track covers building systems: HVAC, electrical, plumbing, lighting, and repairs coordinated with property management and outside vendors. Both tracks support new store launches and field troubleshooting. It is a fit for someone hands-on, methodical, and willing to travel to keep stores and games running at a high standard.
Requirements
- A love for escape games and experiential entertainment.
- Strong organizational & communication skills.
- Ability to lift/carry up to 50 pounds individually.
- Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.
- Basic Google Suite experience (Gmail, Drive, Sheets, Docs).
- Basic understanding of production and fabrication processes, including CNC, Carpentry, Scenic, Paint, and Controls Technology.
- Working knowledge of HVAC systems and the ability to diagnose common heating, cooling, and airflow issues.
- Familiarity with general building systems, including electrical, plumbing, and lighting.
- Experience troubleshooting mechanical or facilities issues and coordinating repairs with property management and third-party trade vendors.
- Comfort reading floor plans and building drawings.
- Proficiency with hand and power tools, and safe tool usage.
Responsibilities
- Serve as the primary point of contact for issues in your specialty across the stores in the assigned zone, and collaborate with other zones on related issues.
- Resolve issues in the store via tickets and calls.
- Travel for repairs as needed & coordinate with Ops for effective resolution.
- Facilitate repairs with third-party vendors as necessary.
- Train stores on safe tool usage.
- Be an ambassador of TEG's brand during all site visits.
- Diagnose and troubleshoot control systems, including PLCs, sensors, triggers, maglocks, relays, solenoids, wiring, audio, video, and lighting.
- Coordinate with the product and build teams on controls integration for new games, and update the knowledge base accordingly.
- Produce and stock spare tech components.
- Diagnose and troubleshoot HVAC, electrical, plumbing, and other facility issues.
- Coordinate repairs & service with property management and third-party vendors.
- Monitor HVAC performance & respond to conditions that affect guest or team comfort.
- Maintain preventive maintenance schedules for building equipment.
- Track facilities service history and vendor relationships for the zone.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
