Support Specialist

Center for Disability Services • Albany, NY

10d • Onsite

About The Position

Where people get better at life! Join us in our mission to make a difference and shape a more inclusive future. The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere. We are searching for a Support Specialist to join our Center Health Care Clinic. This is a full-time position.

Requirements

• High School diploma or GED required.
• Familiarity w/ insurance and medical billing, as well as scheduling in the Electronic Medical Record (EMR)
• Detail oriented, organized and able to work independently
• Must be at least 18 years old to apply for this position
• Position requires routine lifting, bending, pushing, pulling in the course of handling files and supplies, and patients/equipment up to 75-150 lbs

Responsibilities

• Provide excellent customer service to patients and with providers.
• Perform multiple administrative support functions including billing and tracking of insurance/funding requirements, master scheduling for new evaluations and daily appointments.
• Support the clinicians with day-to-day monitoring and tracking of documentation, scheduling needs, and prior authorizations for service.
• Perform administrative support functions including but not limited to: confirmation calls, patient enrollment, scheduling and tracking of insurance requirements, managing practice incoming and outgoing calls, and customer service requests.
• Support clinical practice and providers in relation to lifting, transfers, assisting in clinical sessions, maintaining clinical space and equipment as well as equipment logs, and need for repairs and or routine service.
• Responsible for overall cleanliness and organization of clinical space.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED