Support Specialist
Concord General Mutual Insurance Company•Bedford, NH
•Remote
About The Position
A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Primary responsibility is to provide remote Help Desk support for network and desktop hardware, software and other end-user specific products.
Requirements
- High School graduate or equivalent, supplemented with technical, vocational or college level course work in Information Technology or Computer Science
- Knowledge and use of computer and network hardware (LAN, WAN) as well as an understanding of Windows, and Microsoft Office suite of products
- Familiarity with current internet browsers and e-mail applications in a networked environment
- Good oral and written communication skills
- Analytical skills
- Self-motivation, patience and the ability to work in stressful situations
Responsibilities
- Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
- Log and diagnose issues reported to the Help Desk
- Provide process, procedure and troubleshooting documentation
- Coordinate the resolution of any application/software issues
- Perform standard reporting when required
Benefits
- medical
- vision
- dental
- life insurance
- disability insurance
- paid time off program for vacation, personal, sick time, and holiday pay
- parental leave
- adoption assistance
- fertility treatment assistance
- 401(k) plan with company match
- gym member/fitness class reimbursement
- additional resources and programs that encourage professional growth and overall wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
