Support Specialist - Turning Point (Sunday - Thursday. 3:00pm - 11:30pm)

The People Concern•Los Angeles, CA

8d•$20 - $25•Onsite

About The Position

The Support Specialist at The People Concern’s Turning Point shelter provides supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. The role serves as the first point of contact for immediate client needs, monitors and maintains shared facility spaces, engages with clients, facilitates activities, and helps create a welcoming environment that supports client progress and stability. The Support Specialist conducts facility walk-throughs, maintains client cubicle and bed areas in a trauma-informed manner, responds to crises using de-escalation skills, and keeps accurate records in incident reports, shift logs, and HMIS. The position works collaboratively with staff to provide comprehensive, integrated care while protecting client confidentiality and following agency, state, and HIPAA requirements. The position is full-time, hourly, non-exempt, and non-management, with a Sunday–Thursday schedule from 3:00 PM to 11:30 PM at Turning Point in Santa Monica, California. It reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience in related work.
Effective customer service skills and ability to handle difficult situations.
Ability to work independently and think critically.
Ability to act professionally regardless of circumstances.
Commitment to improving the community through empowerment and dignity.
Familiarity with non-violent crisis intervention.
Familiarity with issues faced by the population served.
Ability to self-motivate and appropriately organize and motivate others.
Computer literacy, including ability to use a computerized database system for information management.
Ability to work as a team member.
Ability to obtain and maintain Food Handlers, CPR, and First Aid certifications.
Ability to take initiative toward continued professional development.

Responsibilities

Act as the first point of contact for immediate client needs and requests, such as phone use, linens, and water.
Monitor communal areas, patios, bathrooms, dorms, and showers; uphold program guidelines and maintain a safe, well-kept facility, including general cleaning.
Remain visible on the floor and actively engage with and welcome clients.
Conduct regular, thorough facility walk-throughs.
Create a supportive environment that helps clients progress toward stability.
Attend scheduled staff meetings, trainings, and retreats.
Oversee client cubicle and bed-area maintenance in a trauma-informed manner.
Facilitate client engagement activities, such as groups and other activities.
Complete incident reports, update shift logs, document in HMIS as needed, and email relevant documents and updates before the end of each shift.
Develop trusting client relationships using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
Intervene in crises and actively de-escalate situations with client and staff safety in mind, using non-violent communication skills.
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
Communicate effectively and promptly with management, peers, and clients.
Maintain client confidentiality and comply with agency, state, and HIPAA requirements.
Perform other duties as assigned.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates