Support Specialist

HOPEWEST • Grand Junction, CO

1d • $18 - $20 • Onsite

About The Position

The Support Specialist serves as a primary point of contact for individuals calling and plays an important role in creating a welcoming, compassionate, and professional experience for participants, families, referral sources, vendors, and community members. This position is primarily responsible for answering and managing incoming telephone calls, identifying caller needs, providing accurate information within the scope of the role, routing calls to the appropriate individual or department, and ensuring messages and follow-up needs are communicated promptly and accurately. PACE (Program of All-inclusive Care for the Elderly) is a federal and state funded program that provides comprehensive, coordinated, and proactive whole-person care to help maintain and improve seniors' health so they can live safely in their homes.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year administrative support, healthcare, or related experience required.
• Valid Colorado driver's license, adequate automobile insurance, and unlimited access to reliable transportation maintained throughout employment.
• Knowledge of administrative support functions, healthcare office operations, and confidentiality requirements, including HIPAA.
• Strong verbal, written, and interpersonal communication skills with the ability to provide professional customer service to patients, families, staff, and community partners.
• Proficiency with Microsoft Office, electronic medical record (EMR) systems, and office technology, with the ability to quickly learn new software applications.
• Strong organizational, time management, and multitasking skills with the ability to prioritize competing responsibilities in a fast-paced environment.
• Demonstrated attention to detail and accuracy in documentation, scheduling, data entry, and administrative processes.
• Ability to exercise sound judgment, maintain confidentiality, solve routine problems, and work independently while collaborating effectively with interdisciplinary teams.
• Ability to adapt to changing priorities while consistently demonstrating professionalism, accountability, and HopeWest's mission and values.

Nice To Haves

• Experience with audits, accreditation, or regulatory environments is a plus.

Responsibilities

• Answering and managing incoming telephone calls
• Identifying caller needs
• Providing accurate information within the scope of the role
• Routing calls to the appropriate individual or department
• Ensuring messages and follow-up needs are communicated promptly and accurately

Benefits

• UMR health, Delta Dental, VSP Vision insurance effective the month following a start date.
• Immediately begin accruing PTO and medical leave.
• Colorado Family and Medical Leave Insurance (FAMLI) program.
• Up to 3% match on 403B Retirement.
• Employer paid life insurance and Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED