Support Specialist (Wellness & Athletics)

Sierra Community College•Rocklin, CA

5d•Hybrid

About The Position

Sierra College is dedicated to fostering equity and inclusion among its faculty, staff, and students, valuing the diverse backgrounds within its community. The ideal candidate will possess the understanding and ability to effectively support individuals from various backgrounds, including those with disabilities, diverse gender identities and sexual orientations, and historically underrepresented communities. The District is committed to implementing strategies for success and student-centered practices to eliminate equity gaps, ensuring an inclusive educational and employment environment focused on equitable outcomes for all. This role, under general supervision, assists in developing, implementing, and evaluating activities aimed at increasing student retention, persistence, and completion through caseload and cohort management. The position provides guidance and support to students, enhancing their success through coaching, follow-up, degree progress checks, and proactive referrals to resources and services.

Requirements

Two years of coursework from a college or university.
Two years of experience providing program support services to students or community members or related experience.
Valid California Driver’s License.
Knowledge of Sierra College and operations of student services offices.
Knowledge of collaborative problem solving and conflict resolution techniques.
Knowledge of culturally inclusive and equity minded practices and strategies.
Knowledge of historically underrepresented and disproportionately impacted student needs in higher education.
Knowledge of external and public agencies, services, and resources.
Knowledge of Federal, state, and local laws, codes, and regulations regarding support of students, including FERPA, ADA, NCAA, and CCCAA.
Knowledge of principles, practices, and techniques of marketing, public speaking, and outreach.
Knowledge of basic research methods and data analysis techniques.
Knowledge of English usage, grammar, spelling, punctuation, and vocabulary.
Ability to perform technical and operational duties to support students, including complex case management services and sensitivity to individuals from diverse backgrounds.
Ability to maintain accurate written case management records.
Ability to process and disseminate information accurately and clearly; synthesize information to develop an appropriate plan of action.
Ability to analyze and resolve confidential, difficult, and sensitive situations.
Ability to coordinate and conduct workshops, seminars, special events, presentations, and orientations.
Ability to screen, interview, and assess the needs of students and clients.
Ability to maintain current, accurate, and confidential records and files.
Ability to properly handle difficult, sensitive, and confidential situations and materials.
Ability to use sound judgment in recognizing scope of authority.
Ability to plan and organize work to meet changing priorities and deadlines with frequent interruptions and a high degree of public contact.
Ability to utilize office procedures, methods, and equipment, including computers, technology, and applicable software applications such as database management and student information systems.
Ability to adapt to changing technologies and learn functionality of new equipment and systems.
Ability to maintain confidentiality of information.
Ability to follow oral and written directions.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to provide onboarding support, general work training, guidance, supervision assistance, and direct activities of students or temporary employees.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to work with and show sensitivity to a diverse student population from a wide range of ethnic, socio-economic, gender, sexuality, and accessibility backgrounds.
Ability to work independently and collaboratively.
Ability to apply District policies and procedures.

Nice To Haves

Experience with case management software.
Experience with student information systems (SIS).

Responsibilities

Develops, coordinates, and implements complex multi-level case management strategies to support a diverse student population, utilizing student data and case management software for communication campaigns to assess and address student retention, persistence, and completion.
Reviews student records to ensure progress towards academic and career goals and conducts student needs assessments.
Maintains case notes of student interactions, generates performance reports, and updates student information systems and related databases.
Ensures accurate reporting of data related to students served and assists with data for reports on student success and equity plans.
Generates and responds to referrals through the student case management system, meeting with students in-person, by phone, or virtually to assess needs.
Provides appropriate resources, information, and referrals to students regarding District services and programs, including enrollment, financial aid, academic supports, and student services.
Connects students with opportunities for campus engagement and clubs based on their interests and goals.
Implements retention and completion efforts, fostering student success and academic development, including coaching students on time management, organization, and communication skills.
Plans, coordinates, and delivers equitable retention activities for disproportionately impacted students using data reporting and culturally responsive methods.
Collaborates with faculty, the Success Network Team, and other student services staff to provide holistic support based on individual needs, data, and institutional momentum points.
Monitors and tracks student progress in caseloads, proactively communicating with students to help them meet defined momentum points.
Connects students with counselors for educational, career, transfer, personal, and crisis counseling appointments.
Provides assistance and referrals for students in major and career exploration, including using online tools.
Networks with divisions, departments, and District staff to ensure smooth implementation of case management and communication strategies.
Researches, tests, and implements new communication systems and methods for process improvement.
Plans, coordinates, implements, and evaluates Success Center events, including tabling, workshops, and presentations, managing logistics, staffing, supplies, and catering.
Partners with other departments to develop and conduct transition workshops and activities.
Oversees assigned support and service initiatives, including orientation activities.
Provides administrative support, including composing correspondence and scheduling meetings.
Researches and makes recommendations regarding best practices for student services.
Aids in planning and developing department objectives and initiatives, and develops and implements procedures and policies.
Ensures department and training materials are current and available, and maintains and disseminates department information.
Provides onboarding support, general work training, guidance, and supervision assistance to students or temporary employees.
Performs related duties that support the overall objective of the position.