Support Specialist, Pilot (Night Shift)
About The Position
Liquid Robotics is seeking a highly motivated Support Specialist, Pilot to join our Wave Glider Operations Center team. This role is responsible for supporting the global operation of autonomous surface vehicles (ASVs), ensuring mission success, and providing exceptional customer support to both internal and external stakeholders. As a qualified Wave Glider Operator (Pilot-in-Charge), Mission Administrator, and Technical Support Professional, you will play a critical role in the monitoring, operation, and support of autonomous robotic systems deployed worldwide. This position requires strong technical aptitude, attention to detail, sound judgment, and the ability to work independently in a 24/7 operational environment.
Requirements
- Bachelor's degree in a related discipline, or an equivalent combination of education and relevant experience.
- Minimum of one (1) year of operational, technical support, or call center experience.
- Strong customer-service orientation with a commitment to operational excellence.
- Ability to work extensively with computer-based graphical user interfaces (GUIs).
- Proficiency in executing scripted software commands and technical procedures.
- Ability to read and interpret nautical charts and mapping software.
- Understanding of marine environments and ocean operating conditions.
- Familiarity with autonomous systems, robotics, or remotely operated platforms.
- Knowledge of solar-powered and battery-powered systems.
- Experience with case management, ticketing systems, and escalation processes.
- Strong written and verbal communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to make sound decisions in dynamic operational environments.
- Demonstrated ability to work independently with minimal supervision.
- Ability to collaborate effectively across multiple departments and organizational levels.
- Proficiency with ERP, CRM, and other business software applications.
- Ability to work extended shifts, overnight schedules, weekends, and holidays as required.
- U.S. Citizen status required.
Nice To Haves
- Two (2) to three (3) years of related experience preferred.
- Experience supporting a technical operations center or mission operations center.
- Marine operations, maritime, or offshore operations experience.
- Familiarity with autonomous vehicle operations.
- Experience supporting high-availability web-based applications and systems.
- Military, aviation, maritime, or unmanned systems operations experience.
Responsibilities
- Serve as Pilot-in-Charge (PIC) for active Wave Glider missions.
- Monitor mission performance and ensure established mission success criteria are achieved.
- Execute operational procedures and respond to mission events and anomalies.
- Coordinate mission activities with field operations, engineering, and customer teams.
- Maintain accurate mission logs, records, and operational documentation.
- Provide first-line support for customer inquiries and operational issues.
- Manage incident reporting, escalation, and resolution processes.
- Communicate mission status, technical issues, and operational updates to stakeholders.
- Prepare reports, summaries, and other mission-related documentation as required.
- Identify opportunities to improve operational processes and workflows.
- Contribute to the development of standard operating procedures and best practices.
- Support testing, validation, and deployment of new operational capabilities.
Benefits
- Pay is based upon candidate experience and qualifications, as well as market and business considerations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
