Support Specialist Junior

TEKsystems • Tempe, AZ

9d • $22 - $22 • Hybrid

About The Position

We’re hiring a Junior Support Specialist to join a fast‑paced client support team supporting mid‑sized businesses (50–999 employees). This is a great opportunity for someone who enjoys problem‑solving, working with technology, and delivering a strong customer experience.

Requirements

• Customer service experience (call center, office, retail, or restaurant)
• Strong verbal and written communication skills
• Tech‑savvy; comfortable working across multiple systems/screens
• Strong typing and troubleshooting skills

Nice To Haves

• Bilingual Spanish
• Bachelor’s degree
• Experience in benefits, payroll, consulting, or financial services
• CRM or case management experience (Salesforce a plus)

Responsibilities

• Support clients via inbound calls and email (12–20 calls/day)
• Troubleshoot issues and manage cases from start to resolution
• Communicate clearly and professionally with external clients and internal teams
• Learn and support a complex technology platform with strong training provided

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level