Support Specialist Junior

TEKsystems•El Paso, TX

7d•$22 - $22•Hybrid

About The Position

We are seeking a customer-focused and tech-savvy Client Support Representative to provide exceptional service to business clients while helping them navigate payroll, HR, benefits, and workforce management solutions. In this role, you will serve as the primary point of contact for client inquiries, troubleshooting issues, educating users on software functionality, and ensuring a positive customer experience. This position is ideal for individuals who enjoy problem-solving, communicating with clients, learning new technology, and delivering solutions in a fast-paced, customer-centric environment.

Requirements

Strong customer service mindset with a passion for helping others.
Excellent verbal and written communication skills.
Ability to explain technical concepts in a clear, user-friendly manner.
Strong troubleshooting, analytical, and problem-solving abilities.
Comfortable working in a metrics-driven environment.
Ability to multitask across multiple applications and computer screens.
Strong organizational skills and attention to detail.
Professional demeanor with the ability to build rapport and maintain client confidence.

Nice To Haves

1+ years of customer service, client support, call center, retail, hospitality, or related experience.
Experience managing customer cases from intake through resolution.
Familiarity with CRM platforms such as Salesforce or similar systems.
Experience supporting payroll, HR, benefits, financial, consulting, or software products is highly preferred.
Bilingual Spanish skills are a plus.
Bachelor's degree is preferred but not required.

Responsibilities

Serve as the first point of contact for clients, responding to inquiries via phone, email, and case management platforms.
Provide professional support and guidance on system functionality, account management, payroll, benefits, and related processes.
Troubleshoot client issues, investigate root causes, and deliver timely resolutions.
Manage and document client cases from initial contact through final resolution.
Build strong client relationships by establishing trust and delivering a high-quality customer experience.
Educate and train users on software features, tools, and best practices.
Navigate multiple systems and applications simultaneously while maintaining accuracy and efficiency.
Collaborate with internal departments to resolve complex client concerns.
Meet established service, quality, and productivity metrics in a structured call center environment.
Continuously expand product knowledge and stay current on system enhancements and process updates.