Support Specialist Imaging Systems - Spain

Brainlab

2d•Remote

About The Position

Brainlab is seeking an additional team member to join their technical customer support team. As a Brainlab Support Specialist, you will be responsible for providing outstanding service to customers, leveraging your extensive technical knowledge. You will be the face of Brainlab to the customer, ensuring that customer equipment is installed, maintained, and serviced, and that clinical staff receive professional technical assistance. This role is part of the team for a new and revolutionary product line, offering opportunities for growth within the company. The position is based in a home office, working independently.

Requirements

Technical degree in electrical engineering, electronics, mechatronics or similar
Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
Experience in the field of X-ray imaging systems or scanners is a plus
Good knowledge in the area of computer and network technologies
Strong analytical, troubleshooting, and problem solving skills
Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
Excellent organization and time management skills, ability to manage several work streams simultaneously
Ability to work well individually and in a team environment
High flexibility and willingness to travel internationally up to 80% of the time
Excellent communication skills in English and Spanish
Basic MS Office knowledge
Salesforce.com (CRM) knowledge is a plus
Necessary to possess a valid driving license

Nice To Haves

Experience in the field of X-ray imaging systems or scanners
Salesforce.com (CRM) knowledge

Responsibilities

Install new Brainlab devices and software in hospitals
Install SW/HW upgrades
Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
Perform Troubleshooting independently
Repair systems/devices and minimize down time
Complete every installation or service assignment quickly and efficiently
Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
Maintain good and efficient communication between customers, colleagues and superior