Support Specialist Imaging Systems - France
About The Position
Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office. Products: Loop X, Airo. Main responsibilities will include: Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites. Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation. Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks. Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction. Support product launches by coordinating setup, testing, and user onboarding. Document all service activities accurately and in compliance with quality standards. Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience.
Requirements
- Degree in electrical engineering, electronics, mechatronics, or similar
- Strong IT, networking, and troubleshooting skills
- Independent, structured, and solution-oriented working style
- Excellent communication skills in English and French
- High willingness to travel national (up to 80%), with the possibility of occasional international assignments
- Confident use of MS Office
- Valid driver’s license
Nice To Haves
- Ideally first experience in technical support, preferably in the healthcare sector
- Familiar with X-ray systems and/or scanner technology (a plus)
- Salesforce knowledge is an advantage
Responsibilities
- Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
- Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
- Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
- Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
- Support product launches by coordinating setup, testing, and user onboarding
- Document all service activities accurately and in compliance with quality standards
- Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience
Benefits
- A mutually-supportive, international team
- Meaningful work with a lasting impact on medical technology
- Company car, cell phone, laptop - also for private use
- Flexible working hours as well as homeoffice
- Comprehensive training and continuing education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
