Support Specialist I
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual to join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. Although this is a remote position an ideal candidate is located in British Columbia. You must be available to work from 8:30 a.m. to 5:00 p.m. Pacific Time.
Requirements
- 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required.
- Proficient with Microsoft Office applications.
- Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
- Successful hires must pass pre-employment checks.
Nice To Haves
- Post-secondary education is preferred.
- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
- Interest in sustainability, energy efficiency or building science
Responsibilities
- Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.
- Meet key performance indicators (KPIs), including hold times and after-call wrap up time.
- Provide support with application reviews and other administrative tasks.
- Work regular full-time hours based on Pacific Standard Time.
Benefits
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
