Support Specialist I
Virgin Hotels•Las Vegas, NV
•Onsite
About The Position
The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software. This role is responsible for basic troubleshooting of all technology problems associated with property technology, adhering to user security policies for all systems, and providing IT service desk support for all Team Members and other users of property technology.
Requirements
- Current, legal and unrestricted ability to work in the United States
- Knowledge of Help Desk and IT operations
- Familiarity with various PC, POS, and printer hardware and software platforms
- Familiarity with i5 software
- Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
Nice To Haves
- Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
- Comp TIA A+ Certification, preferred but not required
Responsibilities
- Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
- Record all Help Desk interactions according to IT procedures
- Resolve basic to intermediate technology problems
- Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
- Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
- Perform preventative maintenance procedures on all technological equipment on a scheduled basis
- Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
- Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
- Basic i5 operations including error monitoring, user security, and printing
- Inventory equipment, software, and other VHLV technology
- Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
- Remain cognizant of changes in technology
- Any other functions deemed necessary
- Must be physically present at work, in assigned workstation, to perform all functions required of the position
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
