Computer Support Specialist I

West Tennessee Healthcare

4d • Onsite

About The Position

This role is primarily concerned with all aspects of computer use within a hospital, including consulting, instructing, and troubleshooting. The specialist will be involved in developing, implementing, and maintaining computer-based hardware and Operating Systems software within the hospital. They will also implement and maintain connections with the main computer system and servers. The position involves maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. Responsibilities include documenting, maintaining, upgrading, or replacing hardware and software systems, and providing analysis related to the design, development, and implementation of hardware for products. The specialist will provide support to end-users on various issues, identify, research, and resolve technical problems, and respond to support requests via telephone, email, and direct requests. Tracking and monitoring problems to ensure timely resolution is also a key aspect of the role. The employee may be subject to call back and overtime as required by the hospital.

Requirements

• Associate's degree or equivalent work experience.
• 1-3 years of experience in the field or a related area.
• Ability to troubleshoot user complaints/problems relating to the use of computer hardware and software.
• Ability to analyze, classify, and log Help Desk requests.
• Ability to track and monitor problems to ensure timely resolution.
• Ability to maintain an inventory listing of hardware/software.
• Ability to maintain a controlled environment for personal computer hardware and associated software.
• Ability to maintain professional competency through research, study, and continuing education.
• Compliance with hospital-wide orientation and policies.
• Accepting personal responsibility for mandatory in-service requirements.

Nice To Haves

• Experience in a hospital setting.
• Familiarity with Magic Solutions software.

Responsibilities

• Prepares Computers to be installed in the user areas, installs Operating Systems, installs or assists the Systems Analysts in installing standard desktop software and applications.
• Troubleshoot user complaints/problems relating to the use of computer hardware and software.
• Establish and maintain, under the guidance of the Manager of Information Systems, appropriate policies and procedures dealing with hardware/software acquisition and maintenance.
• Responsible for analyzing, classifying, and logging all Help Desk requests in to Magic Solutions. Process includes criticality, resource requirements, and information provision.
• Tracks and monitors the problem to insure a timely resolution.
• Assists in the maintenance of the inventory listing of hardware/software for WTH.
• Maintain a high degree of visibility and availability to the WTH staff to facilitate consultations in basic hardware/software needs.
• Maintain a controlled environment for personal computer hardware and associated software.
• Maintain professional competency through research, study, and continuing education programs within and outside the hospital.
• Actively supports the six pillars of the organization: High Quality Healthcare; Compassionate Customer Service; Employee Satisfaction, Financial Strength; Community Value; Ethics and Compliance.
• Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
• Performs related responsibilities as required or directed.

Benefits

• West Tennessee Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered a position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to follow West Tennessee Healthcare’s accommodation precautions to mitigate the spread of illness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree