Support Specialist I

County of Mason•Mason County, WA

8d•Onsite

About The Position

Provides specialized administrative support in a law enforcement agency under general supervision. The position assists the public, law enforcement personnel, and court employees in person, by phone, and through written correspondence. Work includes providing timely and accurate information; processing records, court documents, and other paperwork; and entering, validating, and correcting information in computer systems. The Support Specialist I independently handles the daily objectives of an assigned enforcement or compliance support function, while generally working under closer supervision and with less independence than Support Specialist II and III employees until proficiency is acquired. The role uses complex software and legal systems, including county, jail, and state and federal reporting systems. Work is periodically reviewed for the adequacy and accuracy of records, reports, and functions. The position may involve stressful situations and strict deadlines and requires sound judgment within existing policies and procedures. The recruitment establishes a Civil Service eligibility list. Successful completion of the recruitment and examination process may result in placement on the list, but does not guarantee employment or appointment.

Requirements

Must be at least 21 years of age at the time of appointment.
Must be a U.S. citizen or lawful permanent resident and able to speak, read, and write English, pursuant to RCW 41.14.100.
High school diploma or GED required.
Acceptable score on Civil Service skills examinations.
One year of office support experience.
Pass a background investigation, including a polygraph examination and behavioral assessments.
If driving to and from work and/or for work-related matters, must possess a valid Washington State driver’s license and vehicle insurance, or request and receive an approved reasonable accommodation.
Knowledge of general office practices and procedures, computers and other office equipment, Sheriff’s Office-related documents, procedures and terminology, and basic mathematical concepts.
Ability to learn Sheriff’s Office software and perform essential job functions.
Ability to follow oral and written instructions; handle sensitive information confidentially; and maintain confidentiality.
Ability to deal professionally and calmly with difficult and potentially volatile people.
Ability to establish and maintain effective working relationships with coworkers, supervisors, public officials, and the public.
Ability to keyboard accurately and quickly, communicate effectively orally and in writing about complex or sensitive issues and regulations, and set up and maintain files.
Ability to multitask, work under pressure, meet deadlines, and operate standard office machines and equipment.
Ability to sit or stand for long periods and perform the physical functions essential to the job.
Review the Mason County Sheriff’s Office Employment Standards for additional requirements.

Nice To Haves

Office support experience in a law enforcement, court, or legal office is preferred.

Responsibilities

Independently accomplish daily objectives of an assigned specialized enforcement or compliance support function.
Interact with Sheriff’s Office employees, correction officers, law enforcement agencies, court officials, the prosecutor’s office, and the public regarding assigned duty areas.
Review and process time-sensitive legal documents and public disclosure requests for accuracy, completeness, and compliance with applicable laws and Sheriff’s Office policy.
Initiate legal documents as needed.
Clarify and provide guidance on Revised Codes of Washington, court orders, subpoenas, affidavits, and other legal documents to assist officers in the field.
Answer inquiries and receive service requests from citizens and staff by phone, mail, fax, and in person.
Provide information and instructions, or make contacts and referrals to individuals and organizations.
Process permits and legal documents, including court orders, subpoenas, affidavits, warrants, and other documents; duties may include cash handling.
Provide administrative support to the Sheriff, Command Staff, and other leadership as needed.
Maintain regular, reliable, and punctual attendance.