Support Specialist I

Teslar Software • Springdale, AR

8d

About The Position

Teslar Software is seeking a Support Specialist I to provide friendly, professional customer support to clients through phone, email, and the software ticketing system. The role serves as the first line of support, resolving straightforward issues and escalating more complex technical problems to the appropriate department. The specialist may also perform administrative duties as needed. The position requires learning Teslar’s product line thoroughly and maintaining reliable schedule adherence to ensure adequate client support coverage. Teslar describes its workplace as a casual atmosphere that encourages professional growth and supports upward mobility, with core values including trust, teamwork, problem-solving, delivering unexpected value, client success, and celebrating victories.

Requirements

• Exceptional customer service skills with a proven track record.
• Excellent verbal and written communication skills.
• Above-average software and technical comprehension.
• Ability to work independently and in a team environment.
• High school diploma or GED.
• At least two years of customer support experience in a technical field.

Nice To Haves

• Prior work experience within a financial institution.
• Associate or bachelor’s degree.

Responsibilities

• Dispatch incoming tickets and customer issues.
• Troubleshoot client issues by identifying the problem and using available tools and resources to determine a resolution.
• Manage multiple incoming requests and see existing tickets through to completion.
• Escalate tickets to the appropriate department when an issue cannot be resolved because of time constraints or its scope.
• Maintain an open ticket count below the guidelines set in Teslar’s policies.
• Arrive at work on time and adhere to the schedule to ensure proper support coverage.
• Learn Teslar’s product line thoroughly to better support clients.
• Perform other administrative duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED