Support Specialist I-Data Collection Agent (Temporary Assignment)

Toshiba Business•, IN

3d•$22 - $23•Remote

About The Position

You’ll work with Work internal and external clients remotely to ensure the prompt and accurate collection of device data for meter billing and auto toner replenishment. Resolve problems related to networking systems, technical support for multifunction printers, and network security & protocols.

Requirements

High School diploma or GED and a minimum of 1-year related experience in one or more of the following areas: IT Support, networking systems, technical support for multi-functional print devices/solutions, or network security and protocols
Demonstrated experience with software installations on client’s network.
Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.

Responsibilities

Install, troubleshoot, and resolve data collection tool issues remotely.
Work with clients to resolve technical issues that impact proper data collection and auto toner replenishment systems.
Advise clients on possible solutions as required.
Escalate problems that are not resolved according to department escalation process.
Communicate with other departments and groups regarding current issues and solutions.
Escalate unresolved problems as needed and work with TABS Technical Service to resolve.
Maintain knowledge of current data tool technology through reading and training.
Complete required Company training as assigned in a timely fashion.