Support Specialist - Global Card Program Administration

Visa•Austin, TX

9d•$48,200 - $72,400•Onsite

About The Position

This role is a key member of the Global Card Program Administration team providing day-to-day operational and administrative support across the North America card program. The candidate will help ensure consistent, compliant, and customer-focused card program operations, partnering closely with the Card Administrators, regional finance teams, and global stakeholders to resolve issues, support process improvements, and maintain strong controls aligned with Global Travel & Expense (T&E) policies.

Requirements

Must have a High School diploma or equivalent or relevant work experience
1 or more years of work experience
Experience working with Corporate Card and Purchasing card programs
Experience working with all levels of the organization with proven ability to interface and communicate well with all leadership levels
Proven experience working in a fast-paced environment with constantly changing priorities
Team player with a strong client service orientation
Proven ability to take initiative and exercise sound business judgment
Proficient in SAP Concur Expense, GIFS Oracle
Proficient in MS Office (Word, Excel, and PowerPoint)
Excellent customer service skills, strong organizational, interpersonal, verbal and written communication ability
Able to multi-task, learn, problem-solve, prioritize, set and attain goals, hold others accountable and work independently
Solid business management and handling of confidential information

Responsibilities

Review and action weekly employee aging report, including collections from employees and reconciling reimbursement payments
Provide support for Visa’s T&E system, including resolution of technical inquiries, performing testing for system changes and enhancements
Interact with cardholders and other finance groups, including Global Sourcing, Accounts Payable, Data Maintenance, IT, People Team, Compliance, product teams and global team card administrators, to support questions related to corporate and purchasing card transactions
Provide knowledge of Visa policies and procedures, supporting cardholders and general employee questions based on Travel and Entertainment related items or Purchasing Card related items, including leading training sessions on general T&E Policy and Concur functionality
Participate in global card program meetings to provide and implement process improvements
Support global T&E audit process by researching expense report items that are flagged for review, including follow-up with employees and their managers to assess validity of the transaction
Cross-Regional support - providing back up and assistance to Team members during planned vacation and when additional support is required
Provide back-up support to Card Program Administrators including the management of corporate and purchasing card program administration activities across North America, including card issuance, renewals, profile changes, cancellations, monthly issuer statement reconciliation, monitoring of outstanding expenses, and cardholder support (e.g., credit limit changes, policy interpretation, and exception/declined transaction processing).