Support Specialist-Front Desk Associate (Housing Support Services) - Full time and Part-time

RS EDEN•Minneapolis, MN

82d•Onsite

About The Position

The Support Specialist/Front Desk Associate is responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting with resident situations, greeting all visitors, supporting program staff. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

Requirements

High school diploma/GED
Must possess excellent interpersonal, organizational, written and oral communication skills
Must be computer literate and familiar with Microsoft Office products
Must be friendly, professional, compassionate, and have the desire to be helpful to residents living in a supportive housing program
RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

Nice To Haves

Experience working with diverse backgrounds and the ability to adapt to a variety of situations as they arise
Ability to work independently
Ability to follow oral and written instructions
Ability to multi-task and provide accurate information
Ability to perform duties discretely and observe program confidentiality policies

Responsibilities

Provide Person-Centered Customer Service and coordinated support to clients/residents, guests, staff and all other community stakeholders.
Answer resident/client and guest questions in person and over the phone.
Respond to clients who experience complex challenges impacting stability, health, safety.
Coordinate and troubleshoot day to day logistics of facility.
Assess and deescalate conflict with clients in a manner that ensures safety for the individual as well as the community.
Devote the time and energy required to ensure that all clients are engaged and that all encounters with clients are positive, professional, and reinforcing of the key missions of the program as well as the agency.
Maintain electronic health records in accordance with the expectations for timely and thorough documentation.