Support Specialist Excise
About The Position
The North Carolina Department of Revenue is recruiting for a Support Specialist in our Excise Tax Division. The Support Specialist serves as one of our customer service agents. Primary duties will include assisting taxpayers on the phone and in-person with questions related to motor fuels and motor carrier tax law information. This position may also greet walk-in taxpayers and assist them with questions while in the office. The Support Specialist is responsible for assisting taxpayers inquiring about motor fuels tax procedures forms, and fuel decals, along with providing support to other units within the division. This position provides guidance and instruction to taxpayers in completing their tax returns, issuing fuel decals, accept remittances and collecting payments due for delinquent returns. Responsibility for processing registration applications, distributing mail, performing receptionist duties, and assisting in maintaining the central files for the division is also a duty for this position. Due to the high volume of work received during the Motor Carrier Renewal season (September – February) work hours may be extended, and vacation leave may be restricted.
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
- Strong customer service skills
- Excellent communication skills, both written and verbal
- Ability to explain and interpret information to clients/customers and staff
- Basic skill level using Microsoft Word and Excel
- Subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance.
Nice To Haves
- Fluency in both English and Spanish languages with excellent translation skills
Responsibilities
- Assisting taxpayers on the phone and in-person with questions related to motor fuels and motor carrier tax law information.
- Greeting walk-in taxpayers and assisting them with questions while in the office.
- Assisting taxpayers inquiring about motor fuels tax procedures, forms, and fuel decals.
- Providing support to other units within the division.
- Providing guidance and instruction to taxpayers in completing their tax returns.
- Issuing fuel decals.
- Accepting remittances and collecting payments due for delinquent returns.
- Processing registration applications.
- Distributing mail.
- Performing receptionist duties.
- Assisting in maintaining the central files for the division.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
