Support Specialist, Continuing Education (Part-time) Staff Pool

Houston Community College • Houston, TX

13d • Onsite

About The Position

Houston Community College (HCC) is seeking an exceptional individual to fill the role of Support Specialist for Continuing Education. This position plays a central role in keeping everyday operations running smoothly and involves working closely with inspiring leaders across different parts of the institution. The ideal candidate will be tech-savvy, process improvement-focused, and a Student Champion with a talent for developing partnerships with communities and individuals. This role is crucial in advancing HCC's tradition of excellence in academics, student life, and community service, with a constant focus on the student experience.

Requirements

• High-School diploma and minimum of five (5) years of directly related experience in customer service and/or educational program recruitment and advising is required.
• Up to three (0-3) years related work experience in Continuing Education Instructional programs required.
• Up to three (0-3) years experience in Peoplesoft student systems required.
• Demonstrated experience in providing instructional support, customer service, and advising.
• Proficiency in word processing and spreadsheet (Word and Excel) required.
• Microsoft Office 2000 or above proficiency required.
• Excellent customer service skills required.
• Ability to communicate and maintain productive working relationships with people at all levels of the organization.
• Demonstrated good verbal and written communication skills.
• Good organizational skills.
• Demonstrated ability to develop and make presentations required.

Nice To Haves

• Associate degree highly preferred.
• Experience with workforce programs and processes preferred.
• IC3 Certification preferred.

Responsibilities

• Process tracking forms and submit to program secretary to process payroll for part time and full time personnel.
• Process new hire faculty hire information packets and submit to CE Operations for credentialing and processing.
• Provide all new faculty with CE Faculty handbook.
• Monitor continuing education class enrollment daily and keep Program Manager/ Instructor informed.
• Contact students via telephone, email or letter to attend orientations and capture all contact information in continuing education database.
• Prepare continuing education program orientation material and secure room for event.
• Prepare all continuing education instructor packets for first day classes (syllabi, texts, rolls, etc.)
• Ensure information printed on schedule is correct. Call students to notify for any inaccurate information on printed schedule.
• Print and distribute Certificates of Completion for students who have successfully completed continuing education courses.
• Keep list of MSA graduates and submit to operations for verification and reporting.
• Follow-up with continuing education instructors for completion of certificate request lists.
• Create textbook lists for Program Managers/ Instructors, Program Directors, CEIS and Bookstore.
• Monitor book inventory for classes and coordinate book needs with bookstore staff.
• Submit requests for class numbers to CE Records Specialists for processing according to established procedures.
• Edit and proofread Continuing Education draft schedule of classes.
• Process, monitor and confirm student WIA payment voucher documentation, and collaborate with system CE Operations office to resolve any outstanding payments.
• Monitor website to ensure information is updated and notify CE Marketing Coordinator of needed updates.
• Assist with student assessments proctoring as needed.
• Maintain, purge and archive certificate program applicant files.
• Collaborate and support CE Information Specialists to maintain smooth program information dissemination and office operations.

Benefits

• Promotes opportunities for their professional growth and development
• Provides a positive working and learning environment that encourages involvement, innovation, and creativity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED