Support Specialist - Asset & Ticket Management

National Information Solutions Cooperative (NISC) • Mandan, ND

1d • Onsite

About The Position

This position is in our Member Success Division and is responsible for providing troubleshooting and support for NISC’s Asset Management and Ticket Management applications. The role involves assisting Members through phone, email, and other electronic communication channels to address questions and resolve issues. To ensure successful resolution, this position may collaborate with both internal teams and external partners. Responsibilities include diagnosing problems, guiding Members through solutions, and providing training on Asset Management and Ticket Management processes. NISC’s Asset Management and Ticket Management applications empower Members to efficiently track network equipment and manage subscriber-reported issues, ensuring reliable operations and enhanced service delivery.

Requirements

• Basic level knowledge of business-related software applications and services.
• Basic level knowledge of the Energy and/or Communications industries.
• Strong verbal and written communication skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Basic level research and problem-solving skills with a strong attention to detail.
• Basic ability to troubleshoot.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Basic level ability to demonstrate initiative & accountability.
• Basic level ability to multi-task and time manage.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Employees must be able to see and communicate.
• Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Nice To Haves

• 1+ years of related experience preferred.
• Bachelor’s Degree in a business-related field or equivalent experience.

Responsibilities

• Provide superior customer support to internal and external customers in all aspects of application support.
• Prepare cases and follow-up to resolution.
• Assist in performing research of basic level application problems, resolve issues for Member/Customers.
• May deliver training to Member/Customers remotely
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree