Support Specialist 1

ModMed•Boca Raton, FL

7d•Hybrid

About The Position

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine! This position is a hybrid role and is based in our Boca Raton, FL office.

Requirements

1-2 years of related experience.
Manage/ field 25+ inbound calls per day.
If local, the ability to work onsite at our Boca Raton HQ Office 3 days a week.
Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
Knowledge of bug tracking software such as Zen and Jira.
Excellent interpersonal, verbal, and written communication skills.
Ability to effectively prioritize and manage time.

Nice To Haves

Bachelor Degree, preferred.
Experience within a medical practice and/or EMR experience is preferred.

Responsibilities

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team.
Provide consistent, professional, and high-quality client support to our client base.
Establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to help resolve issues.
Replicate and document issues for further escalation.

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account
Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities
dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch
treadmill workstations
Zen, and wellness rooms within our BRIC headquarters.