Member Support Specialist 1

CAMPUS USA CREDIT UNION•Newberry, FL

6d•$36,000 - $42,400•Onsite

About The Position

This role assists Outbound, Inbound, and Call Center employees with loan requests, providing clerical and administrative support needed to process, close, or modify member loans. The position also represents the credit union in a professional manner when greeting members and the public on the phone and in person at the reception desk, ensuring they are directed to the appropriate person. Additionally, the role involves accepting mail, packages, and deliveries at the reception desk and ensuring they are picked up or distributed to the appropriate person or department. The Member Support Specialist 1 exemplifies the core values of CAMPUS, while supporting strategic priorities for members, employees, and community, and maintains the highest standard of professionalism, integrity, and confidentiality.

Requirements

High School Diploma or GED
0 - 1 year of similar or related experience
Attention to Detail
Collaboration and Teamwork
Communication
Document Preparation
Document Processing
General Office Software
Loan Processing
Multi-line phone system operations
Problem Solving
Reception and Gatekeeping
Records Management
Telephone Skills/Etiquette
Time Management and Organization

Responsibilities

Processes and disburses approved loans with appropriate paperwork and documentation
Processes and opens approved new accounts with appropriate paperwork and documentation
Monitors Capture queue and files documents to the appropriate account for retention
Performs account maintenance in a timely manner with appropriate paperwork and documentation
Answers the main switchboard and directs caller/member to the appropriate person or department
Greets the public when they enter the credit union. Determines their needs and directs them to the appropriate person
Receives mail/packages and distributes to the appropriate person or department