Support Services Specialist

GetixHealth • Houston, TX

16h • Onsite

About The Position

This role involves accessing client systems, databases, and applications to verify account balances and make necessary adjustments. It also includes reviewing and applying payments, coordinating with the IT department on client file issues, maintaining client relationships, and addressing client inquiries via various communication channels, escalating when necessary.

Requirements

• High School diploma or GED certificate or equivalent in relevant work experience desired.
• Minimum 1-year clerical or administrative experience required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal, written and oral communication skills.
• Must have excel exp.

Nice To Haves

• Previous insurance or healthcare receivables experience preferred.

Responsibilities

• Access client's systems, databases, and other system applications or contact the client directly to verify account balances and make necessary adjustments according to established policies and procedures.
• Review payments received and apply appropriate amount to account, ensuring client has approved amount that is posted.
• Coordinate with Information Technology department to identify client file issues.
• Maintain good relationships with client contacts as well as areas of support.
• Address client's inquiries through various forms of communication (e.g., phone, email, etc.) according to established policies and procedures, escalating inquiries as needed to a supervisor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED