Support Services Specialist

City of Delray Beach • Fl 33444, FL

16h • Onsite

About The Position

The Support Services Specialist provides administrative support within the Support Services Division of the Development Services Department. The position provides general staff assistance and advanced clerical support in a dynamic fast-paced work environment. The Support Services Specialist assists the Division with general Staff assistance activities, including securing details of and processing business tax receipt information, contractor registrations, false alarm systems, and other clerical and customer service tasks. Work is performed under general supervision of the Support Services Supervisor.

Requirements

• High School graduation or possession of an acceptable equivalent diploma.
• Two years of related experience involving secretarial/clerical duties including the operation of a PC, Keyboard, mouse, or similar data entry equipment.
• Must possess superb typing skills with speed and accuracy.
• Knowledge of Business English, spelling, and punctuation, to prepare documents and compose letters, etc.
• Knowledge of general office practices and procedures.
• Knowledge of mathematics.
• Knowledge of the City's policies and procedures and practices.
• Ability to work independently and to adhere to established policies and procedures.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to operate a PC, Keyboard or Computer.
• Ability to communicate using speaking, hearing and visual skills.
• Skills in policy interpretation and application.
• Ability to communicate effectively in oral and written form.
• Ability to adapt to an evolving and continually improving environment.
• Ability to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies.
• Be appropriately groomed and attired so as to present a professional image in accordance with the organization’s mission, goals, and policies.
• Report for work promptly and properly prepared at the time and place required by the assignment or orders.
• Notify the appropriate supervisor of intended absences in accordance with stated rules.
• Conform with standards and rules regarding use of accrued time.
• Demonstrate a polite, helpful and courteous manner when engaged in any activity with the public.
• Operate and care for equipment to manufacturer’s specifications and/or within the specified parameters.
• Demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.
• A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Responsibilities

• Provide exceptional customer service to both internal and external customers in person, via email, and over the phone.
• Prepares forms, weekly and monthly reports, and correspondence using office equipment and resources; maintains computer system by entering and updating information as needed; sets up and maintain files and scans documents, including research and retrieval of records.
• Process applications and maintain accurate records for: Business Tax Receipt requests, including updating files, generating renewal notices, and mailing renewal notices; Alarm Permit applications, including false alarm alerts and fees and issuance of late notices and associated penalties:
• Reconcile payments received through the online payment service and prepare accurate batch payments accompanied by comprehensive and accurate accounting reports.
• Perform related work and office tasks, as required, to further assist the Support Services Division.
• Fosters positive employee relations and employee morale on a City-wide basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED