Dietary Coordinator 100%- Downtown Campus

UIOWA•Iowa City, IA

1d•Onsite

About The Position

The Support Services Specialist is responsible for overseeing and coordinating dietary and food service operations primarily on the afternoon and evening shifts to ensure high-quality patient, customer, and staff experiences. This position manages departmental support functions, including catering services, calendar coordination, documentation, project support, and food service delivery. The role serves as a key liaison between staff, patients, families, and other departments to promote effective communication, resolve service issues, and support operational efficiency.

Requirements

Bachelor’s degree or an equivalent combination of education and experience is required.
Minimum 1-year prior experience with foodservice and foodservice software systems.
Prior experience with Microsoft Excel.
Must be detail-oriented, organized, and able to work with a variety of computer software programs.
Excellent written and verbal communication and strong interpersonal skills.

Nice To Haves

Prior supervisory or project experience, related to or not related to foodservice.
Prior experience with CBORD food service software system.
Experience with cash handling practices in a retail or regulatory setting.

Responsibilities

Coordinate and manage the department’s catering functions and calendar.
Create, update and track hospital forms related to the Dietary department.
Supervise the delivery of food services.
Coordinate and provide services for patients.
Ensure compliance of tasks, compliance goals, and patient/customer satisfaction expectations.
Communicate with staff and other units/departments on a regular basis to promote effective and efficient operations and to address and resolve issues with patients, families and staff.
Utilizes leadership, critical thinking skills, technical expertise, teamwork, and collaboration to achieve department objectives.
Implement strategies to resolve service issues.
Review, respond, and resolve requests and issues from staff and customers.
Sets up and manages meetings, compiles status reports, and coordinates project schedules as requested.
Helps define project scope, requirements, and deliveries.
Assists in developing, evaluating, and modifying departmental policies, manuals, procedures, and equipment.
Inspects all work areas, storage, and serving areas; performs Quality Assurance and safety evaluations.
Assures compliance with local, state, and federal regulations relative to food service operations and health standards.
Provides oversight and direction to afternoon food service team members.
Provide direction, assignments, feedback, coaching, and counseling to staff and key stakeholders to assure outcomes are achieved.
May assist with hiring, developing, and managing the performance of staff.
May provide functional and/or administrative supervision of staff.
Leads the cash handling program, including compliance, documentation, and staff training.
Performs other duties as assigned.