General Cleaner - Support Specialist

The Proffessional Group•Roseville, MI

10d

About The Position

The Support Services Specialist (Day Porter and General Cleaner) is a facilities services professional responsible for maintaining cleanliness, safety, security, and appearance standards across client environments such as office buildings, healthcare and educational facilities, manufacturing sites, commercial properties, parking structures, and other specialty facilities. The role requires a self-motivated, detail-oriented person who can work independently with minimal supervision, assess facility needs, prioritize work, identify concerns, and deliver high-quality results while representing The Professional Group professionally and with a customer-focused approach. The specialist maintains facilities according to account specifications, company standards, and client expectations; inspects work; keeps supplies and equipment organized and ready for use; and proactively identifies quality, maintenance, safety, and security concerns. The position also involves responding to client requests, communicating with supervisors and others, using company communication and reporting systems, helping with account coverage and special projects, and supporting onboarding or training when requested. Employees must follow safety and security procedures, protect client property and confidential information, and report incidents and hazards promptly. Work may take place in a variety of client facilities and may involve exposure to cleaning chemicals, dust, noise, varying temperatures, and other environmental conditions. Schedules may include days, evenings, nights, weekends, holidays, or emergency response, depending on operational needs. Travel between client locations may be required. The role involves extended periods of standing and walking, frequent movement and repetitive cleaning tasks, and occasional lifting or moving of up to 50 pounds.

Requirements

High school diploma or GED preferred.
Two or more years of janitorial, facility services, hospitality, healthcare environmental services, manufacturing, or related experience preferred.
Strong verbal and written communication skills.
Ability to work independently and make sound decisions with minimal supervision.
Ability to adapt to changing priorities and work environments.
Ability to pass applicable background screening requirements.
Ability to stand, walk, bend, stoop, kneel, crouch, reach, and climb stairs for extended periods.
Ability to perform repetitive tasks, including pushing, pulling, lifting, carrying, sweeping, mopping, vacuuming, and operating cleaning equipment.
Ability to lift, carry, and move up to 50 pounds occasionally and up to 25 pounds frequently.
Ability to push and pull fully loaded carts, vacuums, floor machines, and cleaning equipment.
Ability to safely operate cleaning equipment and tools for extended periods.
Ability to visually inspect work areas for cleanliness, safety, maintenance, and security concerns.
Ability to communicate effectively in person, by phone, and through electronic communication methods.
Ability to drive and travel between client locations as required.
Ability to work schedules that may include days, evenings, nights, weekends, holidays, and emergency response based on operational needs.

Nice To Haves

Valid driver's license and reliable transportation.
Self-motivated and dependable.
Exceptional attention to detail.
Strong customer service mindset.
Professional appearance and demeanor.
Positive attitude and strong work ethic.
Adaptable and resourceful.
Strong problem-solving and decision-making skills.
Ability to prioritize tasks and manage time effectively.
Commitment to quality, accountability, and continuous improvement.

Responsibilities

Maintain assigned facilities to established cleanliness, quality, and appearance standards.
Perform cleaning and sanitation according to account specifications, company standards, and client expectations.
Inspect completed work and address quality concerns proactively.
Maintain an organized work environment and keep cleaning supplies, tools, and equipment stored and ready for use.
Assess facility needs and prioritize cleaning work with minimal supervision.
Adapt to changing client needs, schedules, and operational requirements; use sound judgment to address routine concerns.
Identify opportunities to improve cleanliness, efficiency, safety, and customer satisfaction.
Interact professionally with clients, tenants, visitors, patients, students, staff, and building occupants.
Respond promptly and professionally to client requests and concerns, and build positive working relationships.
Communicate with supervisors, clients, and team members; report quality concerns, maintenance issues, hazards, security concerns, supply shortages, and client requests promptly.
Use company communication platforms, technology, and reporting systems as required, and provide timely account and project updates.
Participate in meetings, training sessions, and coaching opportunities as required.
Secure building access points and set alarms when required; protect client property and confidential information.
Report suspicious activity, damages, security concerns, safety issues, incidents, injuries, near misses, and unsafe conditions promptly.
Follow company safety policies, regulatory requirements, PPE practices, and chemical handling, labeling, storage, and usage procedures.
Assist with account coverage, special projects, and emergency response as needed.
Support onboarding and training of new Professionals when requested.
Promote and exemplify The Professional Group's culture, Core Values, and PRO-AMs through accountability, professionalism, and positive influence.