Support Services Representative

Programs for Parents•Newark, NJ

14h•Hybrid

About The Position

Make a Difference from Day One — Join Programs for Parents (PFP) Are you passionate about helping employees thrive while supporting an organization that strengthens children, families, and communities? At Programs for Parents (PFP), you'll have the opportunity to contribute to a mission-driven nonprofit that helps ensure every child gets the best possible start in life. We serve Essex County, NJ by empowering families, supporting childcare providers, and advocating for quality early childhood education. Our work encompasses providing education and referrals, promoting best practices, and connecting families with essential financial resources to help them thrive. Our Culture & Values At Programs for Parents, we look for team members who: Lead with respect and empathy. Communicate openly and professionally. Embrace change and continuous improvement. Collaborate across departments to solve problems. Take ownership and accountability for their work. Support our mission of strengthening children, families, and communities.

Requirements

High School Diploma or equivalent required.
Strong data entry and keyboarding skills.
Excellent attention to detail and accuracy.
Strong organizational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Effective verbal and written communication skills.
Ability to provide excellent customer service to diverse populations.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Ability to maintain confidentiality and handle sensitive information.
Ability to sit, stand, walk, and use office equipment for extended periods.
Ability to lift and carry up to 10 pounds.
Ability to access filing cabinets and storage areas as needed.

Nice To Haves

Associate's Degree preferred.
Minimum of one year of administrative, customer service, clerical, or data entry experience preferred.
Experience working in a social service, nonprofit, education, healthcare, or government environment is a plus.

Responsibilities

Enter and maintain data in internal and external databases with a high degree of accuracy.
Process incoming applications, supporting documentation, and correspondence.
Maintain electronic and physical files in accordance with agency policies and audit requirements.
Retrieve, print, scan, upload, and distribute documents as needed.
Track applications and supporting documentation to ensure timely processing.
Respond to inquiries from families, providers, and staff in a professional and courteous manner.
Prepare and distribute outgoing correspondence and program materials.
Maintain department records in audit-ready condition.
Support departmental projects and special assignments as needed.