Support Services Provider - Avamere at Chestnut Lane / Gresham, OR

Avamere • Gresham, OR

2d • Onsite

About The Position

The Support Services Provider at Avamere at Chestnut Lane supports Deaf, DeafBlind, and hard-of-hearing residents in an assisted living community. The role provides culturally and linguistically accessible services, helps residents age in place, reduces social isolation, and promotes independence. Proficiency in American Sign Language and Tactile Sign Language is required.

The provider facilitates communication and sensory access, coordinates interpreters and other communication services, assists with daily correspondence, and develops individualized support plans with residents, families, and nursing staff. The role also connects residents with community resources, supports medical follow-up, coaches residents in independent living skills, facilitates activities and outings, and advocates for accessible, nondiscriminatory care. The position is PRN/on-call, with all shifts available and weekend availability needed.

Requirements

• Exceptional fluency in American Sign Language and familiarity with tactile sign language, Pro-Tactile, and diverse DeafBlind communication systems.
• At least 1–3 years of relevant professional experience working with older adults, people with disabilities, or a specialized Deaf and blind community.
• Knowledge of state regulations for assisted living communities.
• Active CPR/BLS during employment.
• Excellent verbal and written communication skills for interacting with seniors, families, and staff.
• Empathy and understanding of the needs of older adults.
• Strong critical-thinking and conflict-resolution skills.
• Ability to manage multiple tasks, schedules, and resident records.
• Maintain confidentiality of resident care information in accordance with HIPAA guidelines.
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and calm.

Nice To Haves

• Bachelor’s degree in special education, social work, counseling, or a related field, or equivalent.
• State certification, such as Support Service Provider/SSP certification.
• First Aid certification.

Responsibilities

• Relay visual and environmental information using sighted-guide techniques and each resident’s preferred communication mode, such as ASL, tactile sign language, or braille.
• Coordinate and oversee sign language interpreters, captioning services, and augmentative communication systems for medical appointments and facility meetings.
• Assist residents with accessing and reading mail, emails, announcements, and other daily information.
• Assess resident needs and develop, monitor, and update individualized support plans with residents, families, and nursing staff.
• Connect residents with outside agencies, financial assistance programs, counseling, and habilitative training.
• Work with the medical coordinator and registered nurses to review health documentation and ensure medical follow-ups are completed.
• Train residents in orientation and mobility, facility navigation, and self-reliant daily routines.
• Facilitate communication during educational, recreational, and therapeutic activities.
• Coordinate and assist with transportation, scheduling, and guiding residents on off-site activities such as grocery shopping and banking.
• Educate facility staff about Deaf culture, DeafBlind-specific needs, and accessible communication methods.
• Advocate for residents’ equal access, accommodations, and nondiscriminatory care in accordance with the ADA.
• Perform other duties as assigned by the manager or supervisor.

Benefits

• Medical, dental, and vision insurance plans, with low individual and family deductibles; benefits eligibility begins at 30+ hours per week.
• 401(k) retirement plan with discretionary employer match.
• Paid time off and premium pay for holidays worked, conditions apply.
• Employee Assistance Program with confidential support for mental health, stress, family needs, and work/life balance.
• Health Savings Account and Flexible Spending Account options.
• Commuter Expense Reimbursement Account.
• Voluntary and supplemental insurance options, including life and AD&D, short- and long-term disability, whole life, accident, critical illness, hospital indemnity, and legal services.

What This Job Offers

• Education Level: No Education Listed