Support Services Professional

PeopleInc•Buffalo, NY

10d•Onsite

About The Position

Performs Advocacy-related duties for People Inc. and our Deaf, Hard of Hearing services. This role involves advocating for the rights of people served, providing opportunities for them to express their views, and assisting with various registrations and administrative tasks. The professional will also maintain communication with advocates, attend meetings and events, and manage accurate work records.

Requirements

High School Diploma/GED preferred
1 year of experience working with people who is Deaf, Hard of Hearing or have hearing loss preferred
Experience advocating for oneself and others preferred
Knowledge of current issues (policies & procedures) affecting people within the Deaf, Deaf Blind and hard of hearing communities.
Good communication & listening skills.
Knowledge of basic office equipment: computer, phone, copier, & fax machine.
Working knowledge of computers and various software programs.
Good organizational and preparation skills.
Knowledge or skills using American Sign Language.

Responsibilities

Advocate for the rights of people served within our Deaf, Hard of Hearing services.
Provide opportunities for people within our Deaf, Hard of Hearing services to express their views & feelings on issues relating to their lives.
Assist with Housing registration, Benefit registrations (Medicaid, Medicare, SNAP), Social Security Administration (SSA).
Maintain contact with Advocates; & keep them informed on important issues (special events, political and agency policies) via social media (Facebook, monthly events calendars, Internet & Intranet – Advocacy website).
Attend Advocacy department meetings.
Attend and participate in Advocacy-related special events for persons within our deaf services.
Maintain accurate records for work (time-cards, mileage, a daily/monthly work calendar).
Possess awareness of local transportation systems (City bus & rail, Uber, Lyft, Amtrak, Greyhound).
Access and respond to email/phone messages.
Other duties as assigned and needed.