Support Services Officer

COAST360 FEDERAL CREDIT UNION • Hagåtña, GU

21h • Onsite

About The Position

We are seeking a detail-oriented and dependable team member to join our team as a Support Services Officer. This role helps keep our daily operations running smoothly by ensuring account and loan activity is accurate, resolving transaction issues, and supporting important operational processes. If you enjoy working with details, solving problems, and being part of a team that supports a great member experience, we’d love to hear from you!

Requirements

• High school diploma or GED required.
• 2+ years of related customer/member service experience in a financial institution, or equivalent experience.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office and standard office equipment.
• Valid driver's license required.

Responsibilities

• Review account and loan activity for accuracy and completeness.
• Investigate and resolve electronic transaction disputes.
• Review and reconcile shared branch transactions.
• Process returned mail and member notices.
• Maintain forms and supplies for the Operations Division.
• Support staff with credit union policies, procedures, products, and services.
• Promote credit union products and services when appropriate.
• Assist with other operational needs as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED