Support Services Manager

Episcopal Community Services (ECS)•San Francisco, CA

2d•$84,158 - $87,941•Onsite

About The Position

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures. This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

Requirements

At least two years of supervisory experience is required.
Strong administrative and organizational skills are required.
Strong interpersonal skills, a team approach, and the ability to communicate both orally and in writing are essential.
Excellent computer skills are required.
The ability to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, and other resident emergencies.
Must possess a working knowledge of crisis intervention techniques and implementation, as well as a strong knowledge of social services and mental health resources for low income families.
At least 5 years of leadership experience supervising staff to include: selection of staff, training, development, performance evaluations, progressive discipline, taking appropriate disciplinary action and knowing when to partner with Senior Leadership and Human Resources.
Must secure finger image screening and annual TB screening.
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation and lifting of up to 25 lbs.

Nice To Haves

A Masters Degree in psychology, counseling social work, or related field is strongly preferred.
Licensed Marriage Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW) is strongly preferred.
Previous experience working with homeless and low-income individuals is preferred.
Candidates with direct work experience related to mental health, substance abuse, domestic violence, HIV/AIDS, and/or child welfare will be given first consideration.
The successful candidate will possess the ability to facilitate effective support groups and other group activities.

Responsibilities

Developing and overseeing the Support Services program.
Collaborating with partnering agencies.
Building an effective team.
Creating program structure.
Completing required documentation.
Overseeing and coordinating social work provided to residents.
Supervising Support Services staff, including conducting regular clinical supervision, scheduling shifts, participating in hiring and termination, processing payroll, completing personnel documentation, completing employee performance evaluations according to schedule, and monitoring the completion, accuracy, and submission of all required paperwork submitted by the Support Services staff.
Ensuring contract compliance.
Attaining successful service objective outcomes.
Adhering to reporting protocols and schedules.
Managing a program budget.
Leading the Services team in their role in the rent-up and resident-stabilization process for this property.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all program, funder, and organizational policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.