Support Services Lead

Sigma Technologies•Perrysburg, OH

5d•Onsite

About The Position

Sigma Technologies is looking for a Support Services Lead to oversee daily support operations, develop team members, manage vendor relationships, and ensure a high level of service across travel, shipping, facilities, and workplace support. This is a working manager position. The Support Services Lead will be responsible for supervising, coaching, and developing team members while also remaining hands-on in the daily work, including supporting travel coordination, shipping needs, facility support, vendor communication, issue resolution, and other operational support activities as needed. This is a full-time, onsite position based at Sigma Technologies. This role is required to work onsite Monday through Friday during core business hours of 8:00 a.m. to 5:00 p.m. Eastern Time. Occasional evening, weekend, and overnight travel may be required as business needs demand.

Requirements

Associate degree in Business Administration, Operations, Hospitality, Facilities Management, or a related field preferred.
5 years of experience in administrative operations, facilities, travel management, office services, or related support functions.
1 year of supervisory or team leadership experience.
Experience in a hands-on leadership, lead, or working manager role preferred.
Ability to balance people leadership responsibilities with direct involvement in daily operational tasks.
Experience managing external vendors and service providers.
Strong organizational, problem-solving, and customer service skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite and business systems related to travel, facilities, or shipping operations.
Ability to work onsite Monday through Friday during core business hours of 8:00 a.m. to 5:00 p.m. Eastern Time.
This is not a remote or hybrid position.
Ability to work occasional evenings and weekends as duties demand.
Dependable transportation, valid driver’s license, and valid insurance.
Ability to pass a background check, drug test, and driving record check.
Authorization to work in the United States.

Nice To Haves

Associate degree in Business Administration, Operations, Hospitality, Facilities Management, or a related field.

Responsibilities

Supervise, coach, and develop Support Services team members.
Lead by example as a working manager by staying directly involved in day-to-day support activities and helping ensure work is completed accurately, professionally, and on time.
Establish priorities, assign workloads, and monitor performance to ensure timely and accurate service delivery.
Assist with hands-on support needs related to travel coordination, shipping, facilities, vendor communication, office services, and employee support as business needs require.
Foster a customer-service-oriented culture focused on responsiveness, professionalism, and operational excellence.
Develop and maintain standard operating procedures and cross-training plans to support business continuity.
Oversee corporate travel booking activities, including air, hotel, ground transportation, and related travel arrangements.
Ensure compliance with company travel policies and budget guidelines.
Resolve escalated travel issues and support travelers with complex or urgent travel needs.
Monitor travel trends, service levels, and opportunities for cost savings.
Prepare reports and recommendations for management regarding service performance, costs, and improvement opportunities.
Oversee inbound and outbound shipping processes to ensure timely and accurate deliveries.
Resolve escalated shipping issues, claims, and service disruptions.
Oversee day-to-day facility support activities, including office maintenance, repairs, space planning, and workplace services.
Coordinate with building management, contractors, and service providers to maintain a safe, clean, and functional work environment.
Serve as the primary relationship owner for travel management, shipping, and facility vendors.
Address and resolve issues, conflicts, and challenges within the team, escalating complex problems to higher management as needed.
Set clear performance expectations and goals for team members.
Monitor and evaluate individual and team performance.
Provide regular feedback through weekly check-ins and conduct annual performance reviews.
Adapt management approach to changing conditions and support associates affected by change.
Perform other duties as assigned.