Support Services Lead - Utility (Full Time)
About The Position
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Requirements
- One to three years of previous Floor Tech experience is required.
Responsibilities
- Assist shift supervisors and department directors in the day to day function of the department.
- Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members.
- Ensure that all schedules are assigned and completed daily.
- Set a positive example for department through professional interactions with team members, customers, patient and families.
- Perform other duties as assigned by supervisor or director.
- Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.
- Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.
- Delivers quality customer service to customers by providing one on one attention to the detail.
- Provide assignments and assistance to team members.
- Demonstrate proper use of personal protective equipment in all aspects of job performance.
- Relieve shift supervisor in times of absence.
- Adjust or cover schedules as needed during times of short staffing.
- Ensure that team member maintain set standards by conducting quality assurance surveys.
- Monitor and report any equipment issues or shortages.
- Conduct customer and patient surveys.
- Any other duties as assigned by supervisor or director.
- Interact with patients/customers in an appropriate manner in relation to age based competencies.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
