Support Services Division Captain

Palm Beach Atlantic University•West Palm Beach, FL

1d•Onsite

About The Position

In support of the university’s mission and objectives, the Captain of Support Services serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety. This role directs administrative support services and front desk operations to ensure effective customer service and operational efficiency. The Captain also directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Responsibilities include assisting with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas. The Captain prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation. They direct departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules. Additionally, the Captain directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures. They maintain departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations, serving as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies. The Captain assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards. They also serve as a Christian role model for administrators, faculty, staff, students, parents, and the university community, maintaining confidentiality and exercising discretion in handling sensitive information and records. The role directs the daily operations of the Communications Division, directly supervises the PBA Card Manager and Clery Compliance Coordinator, and provides administrative oversight for division operations. This includes reviewing and approving dispatcher schedules, staffing plans, and operational coverage needs. The Captain manages dispatcher onboarding, field training, in-service training, and continuing education programs, and coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders. They direct CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives, and oversee the operation, maintenance, and functionality of the university’s mass notification systems. The Captain evaluates, recommends, and oversees communications-related software, hardware, and operational technologies, and maintains, programs, inventories, and monitors departmental radio systems and communication devices. They coordinate repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure. The role also provides oversight for access control operations, electronic security systems, and key control management, supervising the Access Control Specialist/Key Custodian position and related operational responsibilities. This includes directing the operation and management of the university’s video surveillance systems, overseeing monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions. The Captain assists in developing camera placement strategies, operational coverage priorities, and surveillance policies, and coordinates user training and operational procedures related to surveillance systems. They research, evaluate, and recommend public safety technologies, software platforms, security systems, and operational equipment, and assist with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems. The Captain directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources, maintaining inventory control systems to ensure operational readiness, accountability, and fiscal stewardship. They conduct inspections and audits of departmental equipment and operational supplies. The role coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives, and manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines. The Captain collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts. Finally, the Captain performs other related duties, special assignments, and emergency response functions as assigned or required.

Requirements

Bachelor’s degree in criminal justice, Public Administration, Emergency Management, Homeland Security, Business Administration, Information Technology, or related field; Master's degree preferred, or equivalent experience
FEMA ICS/NIMS certification preferred.
Clery Act compliance training/certification preferred.
Project management, security technology, or emergency management certifications preferred.
Minimum of 5+ years of progressively responsible experience in public safety, law enforcement, campus safety, emergency communications, emergency management, security operations, or related field.
Minimum of 3+ years of supervisory or command-level experience overseeing personnel, operations, or specialized support service functions.
Must possess a valid U.S. driver’s license.
Capacity to work outdoors in various weather conditions, including heat, cold, rain, or wind.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods of time.
Ability to traverse campus and stairs.
Ability to lift/move objects up to 50 pounds.
Overall physical fitness to perform outside product installation and carry out job responsibilities effectively.

Nice To Haves

Master's degree preferred
FEMA ICS/NIMS certification preferred.
Clery Act compliance training/certification preferred.
Project management, security technology, or emergency management certifications preferred.

Responsibilities

Serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety.
Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency.
Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
Assists with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas.
Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation.
Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules.
Directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures.
Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations.
Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies.
Assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards.
Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community.
Maintains confidentiality and exercises discretion in handling sensitive information and records.
Directs the daily operations of the Communications Division.
Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations.
Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs.
Manages dispatcher onboarding, field training, in-service training, and continuing education programs.
Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders.
Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives.
Oversee the operation, maintenance, and functionality of the university’s mass notification systems.
Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies.
Maintains, programs, inventories, and monitors departmental radio systems and communication devices.
Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure.
Provides oversight for access control operations, electronic security systems, and key control management.
Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities.
Directs the operation and management of the university’s video surveillance systems.
Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions.
Assists in developing camera placement strategies, operational coverage priorities, and surveillance policies.
Coordinates user training and operational procedures related to surveillance systems.
Researches, evaluates, and recommends public safety technologies, software platforms, security systems, and operational equipment.
Assists with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems.
Directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources.
Maintains inventory control systems to ensure operational readiness, accountability and fiscal stewardship.
Conducts inspections and audits of departmental equipment and operational supplies.
Coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives.
Manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines.
Collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts.
Performs other related duties, special assignments, and emergency response functions as assigned or required.