Support Services Coordinator - Anatomic Pathology Records

UIOWA • Iowa City, IA

5d

About The Position

The Department of Pathology seeks a Support Services Coordinator to provide administrative and functional supervision of assigned staff and oversee daily operations within Anatomic Pathology support services. The coordinator collaborates with internal and external stakeholders to support the efficient receipt, processing, maintenance, retrieval, and distribution of laboratory information and materials. The position provides operational oversight for assigned functions and works with departmental leadership on workflow, service delivery, and resource utilization. It also monitors staff performance and promotes compliance with quality, regulatory, and customer service standards.

The position is 100% time, Monday through Friday, 0800–1630. The Department of Pathology is part of UI Health Care, a comprehensive health sciences center serving Iowa and the region, as well as patients referred from across the United States and overseas. Its Clinical Laboratories provide comprehensive patient care and participate in educational programs for medical students, clinical laboratory scientists, and biomedical scientists.

Requirements

• Bachelor’s degree or an equivalent combination of related education and experience.
• At least 1 year of experience providing direct patient care or patient care support services.
• Excellent written and verbal communication skills.

Nice To Haves

• At least 1 year of recent (within the last two years) experience directly supervising staff.
• Prior experience as a supervisor in a health care setting.
• Experience in asset tracking and/or inventory management.

Responsibilities

• Perform supervisory responsibilities, including employee selection, scheduling, performance management, and other assigned human resource functions.
• Support employee training and development and assist with implementing new or revised work methods and procedures.
• Promote customer service excellence and maintain effective relationships with internal and external stakeholders.
• Respond to customer service concerns and facilitate resolution as appropriate.
• Assist with operational improvement initiatives to enhance quality, efficiency, safety, and service delivery.
• Use laboratory and health system information systems to support operations, resolve issues, and implement process improvements.
• Oversee daily operations within assigned Anatomic Pathology support services.
• Collaborate with departmental leadership to support effective workflow, service delivery, and resource utilization.
• Monitor staff performance and promote compliance with quality, regulatory, and customer service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager