Support Services Associate

Sagility

5d•Onsite

About The Position

Registering patients, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff. This is a full-time contract position with benefits. The primary duties include registering patients for various services and programs, establishing medical records, interviewing patients for pertinent non-medical information, scheduling appointments, collecting fees, answering a multi-line phone system, routing patients to appropriate staff, preparing routine letters and labels, reviewing patient encounter forms for completeness and accuracy, generating and issuing Woman Infant and Children (WIC) vouchers, and collecting, recording, and entering fees into the statewide network. The role also involves routing and directing the public, maintaining medical records and files, entering information from Patient Encounter Forms, requesting and reviewing routine reports, ordering inventory and office supplies, gathering information from patients and insurance, using the Environmental Health Management Information System (EHMIS), providing certificates for services rendered, generating and issuing permits and applications, and completing forms for processing.

Requirements

Ability to use electronic office equipment and computers
Ability to maintain alphabetical, numerical and subjective filing systems.
Ability to learn assigned tasks readily, to prescribe to departmental routine and follow moderate to difficult written/verbal instructions.
Ability to work as a team member in a team atmosphere.
Applicants and employees in this class may be required to submit to a drug screening and background check according to the agency’s policies.
Receives ongoing trainings.

Nice To Haves

The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

Responsibilities

Responsible for registering patients for various services and programs provided by the local health department.
Establishes a medical record by compiling all of the necessary forms for registering patients.
Interview the patient to obtain pertinent non-medical information used for identification and income status according to the agency and program policy.
Schedule initial and follow up appointments.
Collect fees for services rendered
Answer multi-line phone system
Route/redirect patient to appropriate staff person
Prepare routine letters, labels and other appropriate material.
Review appropriate reporting sheet (Patient Encounter Form) (PEF) of services provided to ensure completeness and accuracy
Generate and/or issue Woman Infant and Children (WIC) vouchers
Collect, record and enter fees obtained from patients into statewide network.
Route and direct the public to the right and correct information
Maintain medical records and files
Enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS)
Request and review routine reports
Order inventory and office supplies.
Gather information from patients and insurance.
Use the Environmental Health Management Information System (EHMIS)
Provide certificates for services rendered in environmental
Generate and issue all permits and applications
Request and reviews relevant reports for completeness
Complete forms containing all pertinent information for processing.