Support Service Specialist

Equitable Social Solutions • Eugene, OR

10d • Onsite

About The Position

Support participants with daily needs and program engagement. Monitor the facility and promote a safe, welcoming environment. Document participant interactions and program activities. Assist with crisis intervention and conflict resolution when needed. Coordinate with staff and community partners to support participant success. Uphold program policies, procedures, and service standards. Adhere to and participate in the Company's Health Insurance Portability and Accountability Act (HIPAA) privacy practices and Business Ethics and Compliance programs. Attend and participate in staff training and professional development activities and complete continuing education requirements as applicable. Perform other duties as assigned.

Requirements

• Demonstrated effective and professional interpersonal, verbal, and written communication skills.
• Strong computer proficiency, including Microsoft Office applications and data entry systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills with the ability to prioritize tasks and function effectively with minimal supervision.
• Ability to develop and maintain positive, professional working relationships with participants, staff, community partners, and stakeholders.
• Experience working in a 24-hour care facility, shelter, supportive housing, residential treatment, or similar environment.
• Familiarity with the communities being served, including knowledge and understanding of local needs and resources.
• Commitment to maintaining confidentiality and adhering to HIPAA, ethical, and professional standards.

Responsibilities

• Support participants with daily needs and program engagement.
• Monitor the facility and promote a safe, welcoming environment.
• Document participant interactions and program activities.
• Assist with crisis intervention and conflict resolution when needed.
• Coordinate with staff and community partners to support participant success.
• Uphold program policies, procedures, and service standards.
• Adhere to and participate in the Company's Health Insurance Portability and Accountability Act (HIPAA) privacy practices and Business Ethics and Compliance programs.
• Attend and participate in staff training and professional development activities and complete continuing education requirements as applicable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed