Support Service Account Manager / Service Advisor - Pacific, WA

Freightliner Northwest•Pacific, WA

14d•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking to fill 2 openings for a Support Service Account Manager / Support Service Advisor at our Pacific, WA location. GTC has been serving customer transportation needs since 1986 and operates an extensive network of 19 dealerships under various brands including Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Bus, and Freightliner of Hawaii. As a comprehensive Freightliner, Western Star, and Wilson Trailer dealership family, GTC offers sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. We pride ourselves on being the premier Dealership Family in the Pacific Northwest and are committed to building a team of the best employees. Our team's expertise and efficiency ensure first-class service for our customers, delivered safely and reliably, and we provide a wide range of career opportunities throughout our dealership network.

Requirements

High School diploma or equivalent preferred.
Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred but not required.
Previous customer service experience required.
Must be professional and safety minded at all times.
Excellent communication both verbal and written, listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Nice To Haves

Technical knowledge of heavy-duty vehicles

Responsibilities

Making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery.
Greet and communicate with customers and initiate service write up for repairs.
Accurately take customer information, record the customer’s requests, and prepare written estimates.
Schedule and plan related work in the shop directly with the service foreman.
Communicate directly and effectively with shop management.
Problem solve with the team.
Communicate with the customer/driver on the status of repair at all times.
Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system.
Collect purchase order information, warranty information and/or customer payment.
Use good judgment to maintain a safe & organized work environment.
Accept ownership for accomplishing new & different requests & exploring value added opportunities.
Develop and grow position.
Other duties assigned as business needs require.