Support Service Account Manager / Service Advisor - Redding, CA

Gordon Truck Centers•Redding, CA

4d•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Service Advisor for its Redding, CA Freightliner Northwest location. GTC has been serving customer transportation needs since 1986 and operates an extensive network of dealerships. As a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, GTC offers sales, financing, insurance, and servicing for medium and heavy-duty commercial trucks. The company prides itself on being the premier Dealership Family in the Pacific Northwest and is committed to building a team of top employees who deliver first-class service.

Requirements

High School diploma or equivalent preferred.
Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
Technical knowledge of heavy-duty vehicles preferred but not required.
Previous customer service experience required.
Must be professional and safety-minded at all times.
Excellent communication skills (verbal and written).
Good listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.

Responsibilities

Greet and communicate with customers, initiating service write-ups for repairs.
Accurately record customer information and requests, and prepare written estimates.
Schedule and plan shop work directly with the service foreman.
Communicate effectively with shop management.
Problem-solve with the team.
Keep the customer/driver informed about the status of repairs at all times.
Open and close repair orders, enter other work needed, and check for warranty coverage.
Oversee correct data entry on all repair orders, ensuring accuracy of data and codes.
Collect purchase order information, warranty information, and/or customer payment.
Maintain a safe and organized work environment.
Accept ownership for new and different requests, exploring value-added opportunities.
Develop and grow within the position.
Perform other duties as assigned by business needs.

Benefits

Healthcare plan covering medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance policy.
Employee Assistance Program (EAP).
Health Savings Account (HSA) for qualifying employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
Company match for 401(k) contributions (dollar for dollar up to 3% of income) for qualifying employees.
Paid vacation.
Personal time off (PTO).
Six (6) paid holidays.