Support Service Account Manager / Service Advisor - Redding, CA

Freightliner Northwest•Redding, CA

4d•$25 - $27•Onsite

About The Position

Gordon Truck Centers, Inc. (GTC) is seeking a Support Service Account Manager / Support Service Advisor for its Redding, CA Freightliner Northwest location. GTC has been serving transportation needs since 1986 and is a network of 19 dealerships. As a full-service dealership family for Freightliner, Western Star, and Wilson Trailer, GTC offers sales, financing, insurance, and servicing for commercial trucks. The company prides itself on building a team with the best employees who deliver first-class service safely and reliably, offering various career opportunities across its network.

Requirements

High School diploma or equivalent preferred.
Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
Previous customer service experience required.
Must be professional and safety-minded at all times.
Excellent communication (verbal and written) and listening skills.
Good customer service skills.
Ability to prioritize and multi-task.
Able to work with minimal supervision and direction.
Ability to work independently as well as part of a team.
Technical knowledge of heavy-duty vehicles preferred but not required.

Responsibilities

Making a great first impression with customers and providing outstanding customer service from initial contact to final delivery.
Greeting and communicating with customers to initiate service write-ups for repairs.
Accurately taking customer information, recording requests, and preparing written estimates.
Scheduling and planning shop work directly with the service foreman.
Communicating directly and effectively with shop management and problem-solving with the team.
Communicating the status of repairs to the customer/driver at all times.
Opening and closing repair orders, entering other work needed, checking warranty coverage, and utilizing system processes.
Assisting with overseeing correct data entry on all repair orders, focusing on accuracy of data and codes.
Collecting purchase order information, warranty information, and/or customer payment.
Maintaining a safe and organized work environment using good judgment.
Accepting ownership for accomplishing new and different requests and exploring value-added opportunities.
Developing and growing the position.
Performing other duties as assigned by business needs.

Benefits

Medical, dental, vision, and prescription benefits for eligible employees.
Basic group term life insurance policy.
Employee Assistance Program (EAP).
Health Savings Account (HSA) for eligible employees.
Tuition reimbursement.
Profit sharing.
Traditional pre-tax 401(k) and post-tax Roth 401(k) options.
Company match of 100% on contributions up to 3% of income for qualifying employees.
Paid vacation.
Personal time off (PTO).
Six (6) paid holidays.