Support Secretary

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

11h

About The Position

To provide a comprehensive secretarial support service to consultants, junior medical staff, specialist nurses and medical secretaries, ensuring the highest level of confidentiality is maintained at all times. The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy. This role involves providing high quality audio-typing and word processing with medical terminology, obtaining investigation results and exercising judgement to ensure urgent attention is drawn to abnormal results. The post holder will also ensure all information and messages are communicated efficiently and correctly, act up in the absence of the Senior Team Secretary, respond promptly to enquiries, accurately create and update patient records, and assist with training new staff. Compliance with Trust and Departmental Policies and procedures, and participation in staff meetings are also key aspects of the role.

Requirements

High level of confidentiality maintained at all times.
Significant level of initiative in organising workload, making decisions and taking action in accordance with departmental policy.
Ability to complete work in an efficient and timely manner.
Ability to exercise judgement to ensure urgent attention is drawn to abnormal results.
Ability to communicate information and messages efficiently and correctly, which can be of a sensitive or complex nature.
Ability to respond positively and promptly to enquiries and problems.
Ability to use initiative to take appropriate action in accordance with departmental policies and procedures.
Ability to accurately create records and update patient related information onto the computerised Careflow (PAS).
Familiarity with and compliance with all Trust and Departmental Policies and procedures.
Commitment to continual self-development and training.

Nice To Haves

Experience with audio-typing and word processing with medical terminology.

Responsibilities

Provide high quality audio-typing and word processing with medical terminology.
Obtain investigation results and exercise judgement to ensure medical attention is urgently drawn to abnormal results.
Ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly.
Act up in the absence of the Senior Team Secretary.
Provide cross cover for the secretarial team during absences.
Respond positively and promptly to enquiries and problems received from patients, clinical staff and other agencies, using initiative to take appropriate action.
Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.
Accurately create records and update patient related information onto the computerised Careflow (PAS).
Take responsibility for patient notes in the office pertaining to own work and tracking of notes.
Photocopying, scanning, faxing, enveloping and dealing with post as required.
Assist with the training and induction of any new, or less experienced, secretarial/support staff.
Be familiar with and comply with all Trust and Departmental Policies and procedures.
Participate in appraisals to agree/revise Personal Development Plans.
Work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department.
Attend and participate in regular staff meetings.
Compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team.
Participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Ensure effective contribution to the delivery of the organisation’s objectives.
Any other duties commensurate with post as requested.