Medical Support Secretary

Children's Hospital and Health System • Wauwatosa, WI

2d • Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Orientation will be between the hours of 8-5. Hours: Monday 10am – 6:30pm Tuesday 11 – 7:30pm (or 10am – 6:30pm if no 6pm patients are scheduled) Wednesday 10am – 6:30pm Thursday 10am – 6:30pm Friday 8:30am – 5pm This role will also need to occasionally be able to cover clinic opening hours of 7:30am – 4pm to cover other staff PPL, etc. Staff will have the ability to swap shifts as long as all hours are covered. This job will be primarily supporting the Front Desk and will perform scheduling / care coordinator duties in the evening hours or as time permits throughout the day. There are opportunities to take on additional projects and supporting special events. Primary support of Front Desk for all departments and providers housed at the CCD - perform all check-in, patient registration, and checkout duties; assist with insurance questions and issues if they arise Scheduling and Care Coordination support for the Autism, School Assessment, and MET teams to be performed during the evening hours after center closes but while patients are still on-site. This includes sending messages and letters via MyChart or email (if no MyChart), outreach calls to family to obtain necessary documents needed for evaluation, patient group administrative duties, scheduling and reschedules, etc. Support special projects and patient events Job Summary Provides clerical support for ambulatory clinic. Coordinates appointments, schedules services as ordered by providers and acts as a receptionist and a resource person for the office. Answers general questions related to the scheduling process and clinic services and completes follow-up scheduling as necessary. Answers and appropriately handles all incoming calls to the office. Enters scheduling related data into computer system (Epic) as indicated.

Requirements

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• less than 1 year of related experience required
• Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner.
• Knowledgeable in Microsoft Office suite including Outlook, Word and Excel.
• Organizational skills necessary to maintain records, coordinate clinic appointments, and prioritize work independently.
• Ability to concentrate and pay close attention to detail using computer scheduling, entering orders, transcribing physician's orders, and arranging patient services.

Nice To Haves

• Prior experience in health care organization preferred
• Ability to type at a minimum of 35 words per minute to complete form letters and data entry preferred.

Responsibilities

• Responds quickly and politely to telephone calls, takes accurate messages and relays calls and Epic messages as appropriate. Uses other patient and caregiver communication tools such as Artera texting platform and MyChart. Treats patients, families, physicians, visitors, and coworkers courteously. Maintains patient confidentiality.
• Assembles new patient charts, gathers charts when needed and files charts according to established procedure. Preps documents for HIM scanning.
• Maintains flow, monitoring patient location and wait time. Maintains clean, orderly, and safe work environment.
• Collects insurance co-payments when applicable, according to established procedure.
• Schedules patients for clinic visits, diagnostic testing, and follow-up visits through the use of the computerized scheduling system and its components.
• Enters demographic data into computer system and updates as needed.
• Advises parents/patients of the necessity of obtaining referral prior to their appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees