Support & Recovery Advocate - Supervisor

Kittitas Interactive Management • Yakima, WA

8d • Hybrid

About The Position

The primary role of the Support & Recovery Training & Program Supervisor (SR TPS) is supervising all aspects of client coaching and growth toward graduation of the CP Program, as well as supervising daily living support for their caseload. This role is responsible for coaching and developing new Support & Recovery Advocates (SRAs).

Requirements

• Minimum age of 18 years.
• Current criminal background check, cleared by DSHS before working alone, unsupervised with new hires.
• Valid driver’s license or Washington State ID.
• Proof of adequate auto insurance.
• Cell phone at minimum, smartphone preferred for use of company applications.
• High school graduate or equivalent.
• Ability to follow instructions, organize and set priorities, work well with other staff and clients, exhibit job-related competencies, and make independent judgements.
• Ability to supervise new hires.
• Outstanding verbal communication skills (required)
• Being able to motivate others
• Excellent interpersonal skills, including customer service, patience, empathy, and compassion
• Effective communication skills, including active listening, writing, speaking, and reading comprehension
• Being able to work with people from different backgrounds
• Being able to engage in critical thinking
• Excellent collaboration and teamwork skills
• Fast and adaptive problem-solving abilities
• Keen attention to detail and organization
• Excellent reading comprehension and written communication skills required.
• Ability to apply proper grammar, spelling, punctuation, and format to communications.
• Ability to present information in one-on-one, small group, and large group situations to management and staff.
• Ability to work with mathematical concepts such as probability and statistical inference; ability to compute discount, interest, profit, loss, ratios and percentages; and ability to draw and interpret graphs.
• Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.
• Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.

Nice To Haves

• A minimum of one year’s experience working with adults who have intellectual or developmental disabilities is preferred.
• Advanced knowledge of multiple people-centered care plans is preferred.
• The Buzz on Adult Leaners Certificate (preferred)
• Peer Coaching Training Certificate (preferred)
• Current CPR / First Aid Certificate (preferred)
• Current Bloodborne Pathogens Certificate (preferred)
• Having a strong understanding of recovery best practices (preferred)

Responsibilities

• Acknowledge and advocate for the needs, wants, and rights of clients with dignity and respect.
• Supervise the teaching of useful emotional and behavioral regulation techniques.
• Supervise the identification of areas of change as outlined in their Community Protection Plans that clients on their caseload are working toward.
• Supervise collaboration between SRAs and clients to achieve goals resulting in transition from the CP Program by developing action plans based on their CP Plan and suggesting different actions when necessary.
• Evaluate SRA progress of clients’ advancement toward goal actualization.
• Collaborate with the client, SEC Provider, CP Program Manager, and SRAs to identify triggers that could lead to relapse.
• Encourage continued and sustainable progress for both SRAs and clients.
• Supervise goal setting and report progress with clients and management team.
• Supervise individualized programs for clients and document activity thoroughly.
• Completing daily, weekly, and monthly TPS checklists.
• Monitor SRAs schedules and collaborate with the Scheduling Manager to cover hours for open shifts.
• Maintain SRAs timecards on PeopleGuru Platform.
• Assist staff with finding appropriate times to conduct peer coaching.
• Provide peer coaching/development for new staff, including conducting coaching meetings where you will utilize SMART goals and Reflection sheets.
• Complete all required peer coaching paperwork.
• Conduct 1:1s with SRAs (exceptions upon approval).
• Provide training, assistance, and support to staff in all areas of daily living, as outlined in the client’s care plans.
• Supervise homes to ensure adequate client and staff safety.
• Confirm that adequate health care is being provided for each client.
• Coordinate care based on individualized programs for clients.
• Model appropriate staff/client relationships.
• Maintain open communication with supervisors (Program Manager) about client needs, wants, concerns, any changes to medications or any other instances that need extra reporting responsibilities.
• Responsibly delegate duties to staff with guidance and verbal training before sending them out on appointments and/or or tasks.
• Coordinate with SRAs and Scheduling to assist in finding coverage for all scheduled outings, activities, and health care appointments.
• Track and re-order PRN medications or those outside of the client’s regular medication cycle.
• Assist with resident money management such as petty cash, receipts, checkbook and EBT’s.
• Complete all forms, reports, and data sheets as required by management.
• Safeguard and maintain an inventory of all company and client property.
• Be aware of and abide by all agency policies, procedures, and practices.
• Report to management promptly during instances of injuries, behaviors, abuse, safety hazards, etc.
• Supervise the implementation and documentation of medications.
• Monitor KIM communication platforms to provide support to staff and clients as needed.

Benefits

• Health & Wellness: Medical, Dental, and Vision insurance coverage (for employees working 30 hours or more per week)
• Supplemental Health Options: Voluntary Accident, Hospital Indemnity, and Critical Illness insurance coverage options through MetLife.
• Mental Health & Support: A fully employer-paid Employee Assistance Program (EAP) available to employees and their households free of charge.
• Retirement Planning: A 401(K)-retirement plan, which employees become eligible to participate in after one year of continuous service.
• Time off: Accrued Sick time, plus an 8-hour Personal Day awarded annually on your work anniversary. Vacation time is offered after one year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED