Support & Quality Fulfillment Specialist

Henry Schein•Bastian, VA

10d•$30,943 - $48,348•Onsite

About The Position

This is a PART-TIME role (Mondays, Wednesdays and Fridays), based out of our Bastian, VA distribution center. This position is responsible for the support functions to the US Team including working with designated computer programs and systems to fulfill and produce materials on demand. Being available for inquiries and conversations with the team, coordination of projects and materials for deadlines, continual QA inspections during production, equipment maintenance as needed, all with strong time management in a multi-task environment. In addition, this position is responsible for delivering and picking up mail via an assigned route. Sorts and scans mail. Meters all outgoing mail and delivers to the post office. Inspects and maintains equipment.

Requirements

Ability to operate equipment (i.e. electric/manual pallet jack, company vehicle, office equipment with limited maintenance duties).
Excellent driving record with no violations.
Proficient computer skills using various software programs.
Quality Control and production.
Good time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Establish productive working relationships at multiple levels within the organization
Typically 1 or more years of related experience.

Responsibilities

Produce high-volume manufacturer package inserts (85,000–130,000 monthly), including printing, folding, bundling, and delivering materials within strict production timelines.
Ensure compliance with FDA and regulatory standards by verifying accuracy, legibility, and alignment with purchase order requirements; perform ongoing quality control checks.
Execute and review customer mail merge communications, including urgent regulatory mailings, conducting final quality checks to ensure accuracy and prevent distribution errors.
Maintain and troubleshoot production equipment (e.g., printers, folders) to ensure optimal performance and minimize downtime.
Provide operational support to repack and medical teams, including on-demand reprints, literature fulfillment, and print production for events.
Manage trade show and marketing materials by coordinating distribution, tracking inventory and returns, and maintaining event assets in ready-to-use condition.
Support diverse cross-functional projects, including both short-term initiatives and ongoing programs, adapting to evolving business needs.
Manage project operations such as sample distribution programs, including tracking, reporting, inventory control, and maintenance of internal ordering platforms.
Coordinate and fulfill internal and external kit assembly, special shipments, and promotional materials, ensuring accuracy and on-time delivery.
Provide inventory management, storage, and fulfillment support for various business teams, including event materials, awards, and specialty items.
Support large-scale kit assembly and distribution initiatives for community outreach programs and corporate events, including shipments to underserved communities.
Coordinate high-volume annual marketing campaigns (e.g., flu kits), including assembly, labeling, and distribution to thousands of customers and distribution centers within strict seasonal deadlines.
Assist with manual, process-driven initiatives such as certified customer communications and follow-up tracking in support of cross-functional teams (e.g., Credit).
Execute a variety of marketing and market development programs, including kit production, fulfillment, and logistics coordination.
Receive, sort, and process incoming mail, including digital scanning and distribution to appropriate stakeholders.
Manage shredding, document disposal, and archiving processes in accordance with company and compliance requirements.
Prepare and meter outgoing mail, with a focus on time-sensitive and regulatory communications.
Coordinate delivery of outbound mail to postal services, ensuring accuracy and timeliness.