26-0013 Support Production Associate (PART-TIME)

VRM Mortgage Services • Carrollton, TX

6d • Onsite

About The Position

The Production Associate is responsible for ensuring smooth, efficient, and department specific administrative and/or production processes as assigned by management. The essential functions of the position include, but are not limited to: supporting tasks or administrative assignments to completion, escalating issues to the proper department or supervisor as applicable, and researching solutions when necessary to complete the task. The role also involves responding to client’s/vendor’s/customer’s requests or questions as assigned via phone, email, portal or fax, and working proactively with department staff to complete tasks accurately and timely. Additionally, the associate will support in identifying improvements to ensure efficiency and quality metrics are met. Other functions, duties, and tasks may be assigned by management.

Requirements

• Must be a minimum of 18 years of age
• Must be able to work onsite in the Carrollton, TX office as requested by management
• Maximum number of hours that can be worked weekly is 25
• High school or equivalent required
• Experience with using Microsoft Office, required

Nice To Haves

• Some college course work in real estate preferred
• Some experience in real estate, financial services, mortgage servicing or vendor management preferred
• Some experience to which they are assigned is preferred (e.g., REO Sales, Accounting, Title, Closing, and Preservation/Repair.)

Responsibilities

• Support with tasks or administrative assignments to completion as appropriate
• Escalate issues to proper department or supervisor as applicable
• Research solutions when necessary to complete the task
• Respond to client’s/vendor’s/customer’s requests or questions as assigned via phone, email, portal or fax
• Work proactively with department staff to complete tasks accurately and timely
• Support with identifying improvements to ensure efficiency and quality metrics are met
• Other functions, duties, and tasks as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED