Support Operator Associate

Advocate Health and Hospitals Corporation • Concord, NC

6d • Onsite

About The Position

This is a full-time position in a busy call center environment. The role involves answering incoming calls, performing basic call processing, accessing information using specific software, responding to alarms and messages, problem-solving in stressful situations, and providing patient information in accordance with HIPAA guidelines. The position also assists in maintaining logbooks and other documentation.

Requirements

• High School Diploma or GED required.
• Must be able to work weekends, holidays and overtime as required.
• Must be available for occasional callback support.
• Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises.

Nice To Haves

• Previous experience with phone work or customer service is preferred.
• There is a multi-week training program for main number answering, and to learn operation of the paging function and emergency code and alarm handling.

Responsibilities

• Answers incoming calls in a busy call center environment.
• Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
• Accesses pertinent information using Xtend Communications windows based software with, or without ACD integration.
• Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
• Problem-solves and handle stressful situations.
• Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
• Assists in maintaining logbooks and other documents and forms.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees