Support Operations Representative I

CB&S Bank•Russellville, AL

12d•Onsite

About The Position

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned. This is an entry-level position focused on acquiring the knowledge and skills to efficiently and accurately perform the duties of various support departments. The role involves following established procedures and management policies to ensure good system control and safeguard financial information, while maintaining sufficient records for an audit trail of all transactions. The position requires meeting reporting deadlines and performing job functions in a variety of areas, including transaction processing, customer documentation management, account balancing, exception clearing, and monitoring regulatory requirements.

Requirements

High school graduate or equivalent.
One year of operational experience, customer service experience or equivalent.
Must be able to set priorities and demonstrate excellent organizational skills.
Good communication skills, both verbal and written.
Ability to interact well with all bank personnel.
Ability to perform repetitive tasks and to operate well within time restraints.
Demonstrated ability in working with computers.
Must be able to follow specific instructions.
Must have good motor skills, continuous movement of hands.
Ability to perform repetitive tasks.
Ability to sit for extended periods of time.
Demonstrates proficiency and commitment to excellence in performance of duties.
Knowledgeable of regulations governing transactions in relation to deposit and loan accounts.
Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

Responsibilities

Edits, corrects, and processes transactions to customer accounts – processes research and adjustments.
Captures, indexes and manages customer documentation in centralized system- processes outgoing mail.
Verifies and balances bank accounts, monitors and clears exceptions, processes for bank debit and credit card program, processes escrow payouts.
Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications.
Monitors and maintains ACH origination for bank customers.
Loads and verifies data into the core system for deposits and loan.
Monitors and reports account activity as required by regulations, processes card disputes.
Resolves posting exceptions and processes returns.
Updates transactions to customer accounts, processes customer statements and notices.
Maintains accurate department records.
Assists in research on an as needed basis.
Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
Knowledgeable of all bank products and services.
Performs any other duties needed in the maintenance of the department or any other department as directed by management.
Assists other departments as needed.
All other tasks as assigned by supervisor.